Core Product and Supplementary Services

Core Product and Supplementary Services Core Product and Supplementary Services A service consists with two product element to perform it function. The two product elements are core product and supplementary services. Core product is the core set of benefits and solutions delivered to customer while the supplementary services are service-related activities that surround the core product. Other than that, Supplementary services classified with facilitating and enhancing services into eight factors. Facilitating services are included information, order taking, billing and payment yet the enhancing services contain with consultation, hospitality, safekeeping, and exceptions. The core product provide by First World Hotel (Genting) to consumers is accommodation. The hotel was designated to contribute the supreme comfort and luxury for the customers with the help of variety types of Room Facilities. They had located 32 counters at lobby to let customers do the check in process for the 6118 rooms available. First World Hotel had supply six room types for consumers to choose. There are Standard rooms, Deluxe rooms, Deluxe triple rooms, Superior deluxe rooms, and World Club rooms. To assist the customer, hotel also provide no smoking rooms and special rooms for the people who deficient. Each of these types of rooms is designed to offer comfort and pleasure to the customers. The hotel was build with convenient location, variety of types of facilities and warm hospitality. In the hotel rooms, service provider had provide the basic infrastructure to roomer like in room safe deposit box, mini refrigerator, air conditioning, hairdryer, television, in house movie channels, tea and coffee facilities, direct dial telephone, radio, shower, mini bar, and others. Besides that, the roomer can get an attentive room service for all 24 hours, absolute privacy and total getaway experience. They emphasis every detail in accommodation to make sure roomers had memorable experience and enjoy with the First World Hotel. First World Hotel also provides supplementary services for the customers who stay in their hotel. The supplementary services are categorized by facilitating services and enhancing services. The facilitating services are included: Information Information provide by hotel let customer obtain full value form of any service and relevant information. First World Hotel delivery more information about the services provide for visitor to attract more customers. The information provided by them can be payment for an overnight stay in different class of room, warning and reminders to using hotel facilities, operation time of dining and so on. Customers can get the information from many sources like phone call, customer’s service centre website, flyer, newspaper, social apps and more. For example, customer can get the location, price of the rooms, promotion packages from www.genting.com. Order taking Once customer ready to order First World Hotel services, they will move to the process of order taking. It can be on website, by mail, telephone and e-mail. Customer hotline of First World Hotel is +66-38-364-700, this hotline exists for help the customers to make a reservation of room whether it is a standard room or other room types. While for the booking at internet, customers can make booking at the website like www.booking.com/Hotels, www.genting.com.mym and others. Billing Customer can easily get all price information since First World Hotel provided their price of different rooms through website, flyer, counter, customer’s service centre and hotline. At their hotel lobby, 32 counters are waiting customers to check in or make payment so customers no need to waste their time for waiting. Other example is customers can log in to the website like www.genting.com.my to see the price of the rooms and do the online booking at same time. Payment Customers expect to be easy and convenient when make payment. There are variety of options exist to facilitate customer bill-paying provided by First World Hotel like credit card (master card or visa card), e-banking, at the counter, tokens or world card into machines. Another category of the supplementary services and last part in product element is enhancing services that contain with the following four factors: Consultation Consultation involves a dialog to probe customers’ requirements and then develop a solution that is suited to the needs of the customers. For example, First World Hotel provide medical consultation for people who got any illness and gym consultant give customers advices on how to use the gym equipments. Hospitality The quality of hospitality services offered by a firm can increase or decrease satisfaction with the core product so First World Hotel ensure their staff treat every customer as guest. They provided quality meals and room services for each customer. First World Hotel offers myriad Hotel Amenities and Services in Genting Highlands to suit the taste and purpose of the different customers and this factor attract many visitors from all over the world. Furthermore, restaurants over there offer a lot of dining such as Mediterranean food, sea food, Hainan food, western dishes, hawker style noodles, refreshing coffee and the places for relax tired like Starworld Cafà ©. The hotel offers enough spaces to conduct corporate meetings and conference that equipped with modern amenities and services. The hotel also feature business center for smooth of the business, banquet facilities with international standard, gymnasium, and other recreational facilities include tennis court, golf course, shopping arcade, casino and many others. Other Hotel Amenties and Services at hotel are car parking facilities, reception, currency exchange, laundry and many more. Safekeeping Customer can fully enjoy the service provided without worry about their things at First World Hotel because they provide variety of safekeeping services. For example: caring for possessions customer bring with them, child care, security personnel, caring for good purchased(or rented) and others. Exception This is something that outside from the normal services delivery. There are four types of exception provided by First World Hotel: Special requests in advance of service delivery – Hotel provide children’s needs and disability needs to customer. For example, toilet for disability people. Handling special communications Hotel overcoming complaint by the customers at counters and give customer suggestion. For example, customer complaint the room was unclean and untidy. Problem solving – Hotel help customer resolving difficulties cause by accidents or service failure. For example, if customer injured in hotel, help them to have medical treat. Restitution – refunds and compensation for the dissatisfaction customer using the services. For example, compensate for the customer who injured at theme park. Core Product and Supplementary Services A service consists with two product element to perform it function. The two product elements are core product and supplementary services. Core product is the core set of benefits and solutions delivered to customer while the supplementary services are service-related activities that surround the core product. Other than that, Supplementary services classified with facilitating and enhancing services into eight factors. Facilitating services are included information, order taking, billing and payment yet the enhancing services contain with consultation, hospitality, safekeeping, and exceptions. The core product provide by First World Hotel (Genting) to consumers is accommodation. The hotel was designated to contribute the supreme comfort and luxury for the customers with the help of variety types of Room Facilities. They had located 32 counters at lobby to let customers do the check in process for the 6118 rooms available. First World Hotel had supply six room types for consumers to choose. There are Standard rooms, Deluxe rooms, Deluxe triple rooms, Superior deluxe rooms, and World Club rooms. To facilitate the customer, hotel also offers no smoking rooms and special rooms for the people who deficient. Each of these types of rooms is designed to offer comfort and pleasure to the customers. The hotel was build with convenient location, variety of types of facilities and warm hospitality. In the hotel rooms, service provider had provide the basic infrastructure to roomer like air conditioning, hairdryer, television, in house movie channels, in room safe deposit box, mini refrigerator, tea and coffee facilities, direct dial telephone, radio, shower, mini bar, and others. Besides that, the roomer can get an attentive room service for all 24 hours, absolute privacy and total getaway experience. They emphasis every detail in accommodation to make sure roomers had memorable experience and enjoy with the First World Hotel. First World Hotel also provides supplementary services for the customers who stay in their hotel. The supplementary services are categorized by facilitating services and enhancing services. The facilitating services are included: Information Information provide by hotel let customer obtain full value form of any service and relevant information. First World Hotel delivery more information about the services provided for attract more customers. The information provided by them can be payment for an overnight stay in different class of room, warning and reminders to using hotel facilities, operation time of dining and so on. Customers can get the information from many sources like website, flyer, newspaper, telephone, customer’s service centre and more. For example, customer can get the location, price of the rooms, promotion packages from www.genting.com. Order taking Once customer ready to order First World Hotel services, they will move to the process of order taking. It can be on website, by mail, telephone and e-mail. Customer hotline of First World Hotel is +66-38-364-700, this hotline exists for help the customers to make a reservation of room whether it is a standard room or other room types. While for the booking at internet, customers can make booking at the website like www.booking.com/Hotels, www.genting.com.mym and others. Billing Customer can easily get all price information since First World Hotel provided their price of different rooms through website, flyer, counter, customer’s service centre and hotline. At their hotel lobby, 32 counters are waiting customers to check in or make payment so customers no need to waste their time for waiting. Other example is customers can log in to the website like www.genting.com.my to see the price of the rooms and do the online booking at same time. Payment Customers expect to be easy and convenient when make payment. There are variety of options exist to facilitate customer bill-paying provided by First World Hotel like credit card (master card or visa card), e-banking, at the counter, tokens or world card into machines. Another category of the supplementary services and last part in product element is enhancing services that contain with the following four factors: Consultation Consultation involves a dialog to probe customers’ requirements and then develop a solution that is suited to the needs of the customers. For example, First World Hotel provide medical consultation for people who got any illness and gym consultant give customers advices on how to use the gym equipments. Hospitality The quality of hospitality services offered by a firm can increase or decrease satisfaction with the core product so First World Hotel ensure their staff treat every customer as guest. They provided quality meals and room services for each customer. First World Hotel offers myriad Hotel Amenities and Services in Genting Highlands to suit the taste and purpose of the different customers and this factor attract many visitors from all over the world. Furthermore, restaurants over there offer a lot of dining such as Mediterranean food, sea food, Hainan food, western dishes, hawker style noodles, refreshing coffee and the places for relax tired like Starworld Cafà ©. The hotel offers enough spaces to conduct corporate meetings and conference that equipped with modern amenities and services. The hotel also feature business center for smooth of the business, banquet facilities with international standard, gymnasium, and other recreational facilities include tennis court, golf course, shopping arcade, casino and many others. Other Hotel Amenties and Services at hotel are car parking facilities, reception, currency exchange, laundry and many more. Safekeeping Customer can fully enjoy the service provided without worry about their things at First World Hotel because they provide variety of safekeeping services. For example: caring for possessions customer bring with them, child care, security personnel, caring for good purchased(or rented) and others. Exception This is something that outside from the normal services delivery. There are four types of exception provided by First World Hotel: Special requests in advance of service delivery – Hotel provide children’s needs and disability needs to customer. For example, toilet for disability people. Handling special communications Hotel overcoming complaint by the customers at counters and give customer suggestion. For example, customer complaint the room was unclean and untidy. Problem solving – Hotel help customer resolving difficulties cause by accidents or service failure. For example, if customer injured in hotel, help them to have medical treat. Restitution – refunds and compensation for the dissatisfaction customer using the services. For example, compensate for the customer who injured at theme park.

Christos Fabricated Fun-world :: Essays Papers

Christo's Fabricated Fun-world. Imagine the coast of Little Bay in Sydney, The Pont Neuf in Paris and the foyer of the Art Gallery of NSW, wrapped mercilessly in hundreds and thousands of metres of fabric. They are all the works of the controversial Christo, known to be the world's greatest big-scale artists in history. One of his most recent works, Surrounded Islands, was a contentious issue around the world. The astonishing 603,850 square metres of brightly coloured pink fabric surrounded eleven of the islands of Biscayne Bay. In the two weeks that the amazing installation was exposed, it attracted numerous visitors enjoying the wonderfully luminous fabric that complemented the tropical waters and wildlife. Though constructing this massive work of art was not easy. Hundreds of volunteers were needed to help tend to the floating fabric and 79 patterns were painstakingly stitched together to complete the silhouettes of eleven islands. The bright pink fabric gave a stark contrast to the deeps dark sea and looked as if they were large floating inflatable pool toys. Aerial views of the islands were breath taking as the fabric highlighted the curvy contours of the islands which would not have been nearly as obvious without the magic touch of Christo. The work of the pink fabric gave the islands an almost angelic aura around them. The beautiful pink is wonderfully feminine which can also represent the reason the way the shapes of the islands were portrayed: curvy and feminine. Surrounded Islands is Christo's first attempt in doing a floating fabric art work. Many of his other art works were wrapped around objects, buildings or structures that had significance. He guides the audience into considering the area in a whole new light. That is, compelling the viewers to notice the area more not just when it is wrapped, but even more importantly when it is unwrapped. With Surrounded Islands, Christo truly and utterly pushes the boundaries of traditional and contemporary art forms. His art works have no hidden meaning. He is not depicting the dark and crusty

Native American culture Essay

From the 15th to 19th century the European colonization affected the Native American culture in many ways, such as diseases, war, and enslavement. Many diseases such as smallpox and measles were the main cause of the decline in the Native American population more so than war. Although they seemed to destroy Native American culture, they also improved it by trade. The Native American way of life changed after trading with the Europeans. At first Native Americans wanted metal products, which they couldn’t make themselves, such as axe-heads and knives. Later they realized the value of guns. Having guns and horses completely changed the way Native Americans hunted for food. Also in the 15th century Spaniards and other Europeans brought horses to the Americas. Some of these animals escaped and began to breed and increase their numbers in the wild. The introduction of the horse had a profound impact on Native American culture in the Great Plains of North America. This new mode of travel made it possible for some tribes to greatly expand their territories, exchange goods with neighboring tribes, and more easily capture game. In the 19th century, the Westward expansion of the United States incrementally expelled large numbers of Native Americans from vast areas of their territory, either by forcing them into marginal lands farther and farther west, or by outright massacres. Under President Andrew Jackson, Congress passed the Indian Removal Act of 1830, which forced the Five Civilized Tribes from the east onto western reservations, primarily to take their land for settlement. The forced migration was marked by great hardship and many deaths. Its route is known as the Trail of Tears. Conflicts broke out between U. S. forces and many different tribes. Authorities entered numerous treaties during this period, but later abrogated many for various reasons. Well-known military engagements include the atypical Native American victory at the Battle of Little Bighorn in 1876, and the massacre of Native Americans at Wounded Knee in 1890. On January 31, 1876 the United States government ordered all remaining Native Americans to move into reservations or reserves. This, together with the near-extinction of the American Bison, which many tribes had lived on, set about the downturn of Prairie Culture that had developed around the use of the horse for hunting, travel and trading. Students at the Bismark Indian School in the early 20th century American policy toward Native Americans have been an evolving process. In the late nineteenth century reformers in efforts to civilize Indians adapted the practice of educating native children in Indian Boarding Schools. These schools, which were primarily run by Christians, proved traumatic to Indian children, who were forbidden to speak their native languages, taught Christianity instead of their native religions and in numerous other ways forced to abandon their Indian identity and adopt European-American culture, despite many of the practices being in violation of clauses of the U. S. Constitution separating church and state. There are also many documented cases of sexual, physical and mental abuses occurring at these schools. Many other attempts were made to deprive the American Indians of their culture, language, and religious beliefs, some of which are reported to continue into current times. Therefore the European colonists destroyed the Native American culture, from their first encounter in the 15th century all the way through the early 20th century. From diseases and warfare to eventually moving Native Americans from their natural territories, the Europeans started a extermination of the Americans that were Native to this supposed new world.

The Causes And Implications Of Childhood Obesity - 873 Words

It is widely argued that childhood obesity has gained a lot of attention in the recent years especially in the 21st century. It has the ability to affect a child in many ways, including physically, mentally, sociologically and psychologically. Childhood obesity is a serious health concern that is partially causes by the careless decisions about food intake, physical activity and lack of parental concerns and knowledge towards a child’s health. According to World Health Organization (WHO) childhood obesity is defined as a serious medical condition where a child has abnormal amount of body fat, which becomes a risk to their health. However, the body mass index (BMI) is the most common method employed in measuring obesity. The BMI is calculated by obtaining one’s weight (kg) and dividing it by their height in square metres. Nevertheless, this paper will discuss some of the causes and implications of the problem represented (Thom, 2007) along with some of the associated dis course, including the assumptions and what is left silenced (Thom, 2007). These topics will be discussed in consideration of Mills’ (1959) Sociological Imagination and also Bacchi’s (2009) WPR frameworks. A common risk factor that is presented within childhood obesity is the presence of parental or genetic genes. â€Å"Parents having obese genes increase the likelihood of obesity occurring by a factor of 12 for boys and a factor of 10 for girls.† (Phillip, 2012). This evidence is shown by a further increase forShow MoreRelatedHealthy Choices for Better Living Essay1588 Words   |  7 PagesDoes the media truly influence and play and key role in childhood obesity? Can we hold the media responsible for our food purchases and meals that we as a society choose to provide our children? 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