IKEA Business Ethics Dilemma Case Study Example | Topics and Well Written Essays - 2250 words

IKEA Business Ethics Dilemma - Case Study Example Thus, the main dilemma is how to respond to consumer's social demands and expectations and meet social responsibility in marketing. For IKEA, consumer citizens are pressuring business to achieve higher levels of social and ethical responsibility. Why should corporations, and especially marketers, respond to these new demands Part of the answer lies in business concern with the "threat" of more governmental regulation. This is the argument which goes, "If we don't, government will" (Singer 12). But part of the reason why business is moving to higher levels of social performance is to be found in consideration of the ethics of the situation. Socially responsible behavior on the part of the firm can be justified by standards of rightness as well as of economics and the law. It may be sound business practice, as well as morally right, for a marketer to attempt to meet socially responsible performance standards. The pressures imply the development of rules and standards by which business actions may be judged as "right" or "wrong". In other words, ethical decisions under free enterprise are "moral decisions", impelle d by social sanctions, but modified by economics and environmental requirements (Velasquez 45). The growing professionalism in marketing is also stimulating the development and acceptance of pervasive "socially conscious" standards of ethics. Some insights into the changing social and ethical responsibilities of marketing are explored (O'Neill & Hern 129; IKEA Home Page 2008). In IKEA, expenditure of time and resources on such issues is still regarded by some managers as wasteful or as time spent on peripheral issues. However, allocating resources to such issues is no longer a matter of option. These questions are not on the periphery of corporate planning, but an inescapable part of corporate planning and concern. The partial answers existing in accounting-economics terms do not satisfy growing concern with the corporation as a means to a social end--improving the quality of life. The quality of life issue is the major problem confronting business now (Singer 17). Meeting the issue will require management commitment and time, will be costly, and frustrating, but necessary. Corporate presidents can expect to spend more time on the quality of life issues--on consumer/environmental and social concerns--than their predecessors. Management's new task is to balance traditional profit and rate of returns on investment criteria with new definitions of social cost s, social purpose, and social conscience (O'Neill & Hern 129). The starting point for socioindustrial progress analysis is not to be found in corporate traditions or corporate history or even industrial history. The starting point is to relate social progress of the corporation to national goals and to the social indicators being developed to evaluate the attainment of these goals (Velasquez 32). This approach sounds like socialism to some. It is not. Social progress was once considered to be a national by-product of economic progress. Society believed that social progress was achieved through continued economic growth and progress. The accumulation of material wealth and affluence is no longer automatically equated with social progress by a growing number of influential Americans. Public

LEADERSHIP Essay Example | Topics and Well Written Essays - 1250 words - 1

LEADERSHIP - Essay Example The scenario is based on the situation where I, as a leader; having conflict with a nurse who does not want to be team player. Based on the scenario three different roles being stated above have been highlighted and discussed in a precise and logical manner. From the Observer’s Point of View Healthcare institutions require people driven by passion and compassion in order to serve the healthcare needs of people. In order to make them think like this, leadership plays an important and crucial role. Being operating as the leader in the healthcare center, it was my role to align sources and resources in a positive manner along with enhancing their capabilities and abilities to make them highly valuable in terms of rendering their services to the society and people. There were a number of people working in the healthcare center based in Los Angeles having different goals and objectives. The goals and objectives of the healthcare center was based on offering high quality healthcare services to the patients along with making them feel cared and better in every sense. The goals and objectives of the healthcare center were communicated to the employees working in the center. However, at times, there were some clashes in the personal and professional goals of employees working in the healthcare center. ... A number of administration related queries were going unheard affecting the functional and operational framework in a significant manner. Even other people in the administration department were observing her behaviour but did not say anything mainly because of his nature and behaviour. The situation became all the more annoying when the operational framework was getting severely affected. There frustrated patients adding to the woes of the healthcare center. The observation part was mainly based on offering chances to that person in order to learn from her mistakes. However, there were not any initiatives being taken by her showing her ill behaviour affecting the entire framework of the center. Based on the behaviour of that nurse, few others started to ignore their work and responsibilities considering the fact that I was not saying anything to the employees even though, their behaviour was not acceptable. The overall change in the behaviour of others along with the change in the be haviour of that nurse started affecting the entire organisational setup in a negative manner. Unprofessional approach started prevailing at the highest level and thus thwarting the overall prospect of the healthcare center growth and development. Within months, there were dissatisfied customers and irregular and unprofessional operational and functional activities that affected the overall growth of employees and the center. I later realised that being a leader, it is important to observe but it is also important to communicate based on the observations. Mere observations did not add any value to the employees and the healthcare center and thus was of no use. Moreover, it crippled the entire operational and functional framework in a negative manner